At mattress.nyc, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We respect your privacy and are dedicated to handling your data with care. By using mattress.nyc, you acknowledge and agree to the practices described in this policy.
We collect personal information that you provide to us directly, such as name, email address, shipping and billing information, and any other details you choose to share when creating an account, placing an order, or contacting our support team. We may also collect information automatically through your use of our site, including browsing behavior, pages visited, products viewed, search terms, device information (such as IP address, browser type, and operating system), and referrer data. Additionally, we may collect information from third-party sources with your consent.
The data we collect may include: contact details (name, email, phone number), order history, payment information (processed by our payment processor and not stored on our servers unless you opt to save it), preferences, and interactions with marketing communications. We may also collect information related to your interactions with products, such as your selected categories (Toppers, Latex Mattress Toppers, Innerspring Mattresses, Bedding, etc.) and any product reviews or feedback you provide.
We use the information we collect to operate, maintain, and improve mattress.nyc. This includes processing orders, delivering products, responding to inquiries, and providing customer support. We may use your information to personalize your experience, tailor recommendations, send order confirmations, update you on shipping status, and communicate promotions or updates (subject to your consent where applicable). We may also use data for analytics, fraud prevention, and to enforce our terms of service.
With your consent, we may use your information to send targeted marketing communications about products and promotions related to the categories we offer, such as Toppers, Latex Mattresses, Bedding, Pillows, Furniture, and Nursery items. You can opt out of marketing communications at any time.
We employ reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. This includes Secure Sockets Layer (SSL) encryption for data transmission, access controls, secure storage, and regular security assessments. We use trusted payment processors to handle payment data, and we do not store full payment card details on our servers unless you explicitly opt to store them in your account.
While we take steps to protect your information, no system is perfect or immune to breaches. If a data breach occurs that may affect your personal data, we will notify affected users in accordance with applicable laws and take appropriate corrective actions.
You have rights regarding your personal data, including the right to access, update, correct, delete, or restrict processing of your information. You may also request a copy of your data or object to certain processing activities. To exercise these rights or if you have questions or concerns about our privacy practices, please contact mattress.nyc using the information below.
Privacy inquiries: You can request access to your data, data deletion, or corrections by emailing our privacy team at privacy@mattress.nyc or by using the contact form on our site. For security reasons, we may verify your identity before fulfilling certain requests.
You may also contact us at: mattress.nyc Attn: Privacy Compliance [Address or regional contact information]